.mk .sp-layout{grid-template-columns:340px minmax(0,1fr);align-items:start;gap:24px;display:grid}.mk .sp-list{gap:14px;display:grid}.mk .sp-list ul{gap:10px;margin:0;padding:0;list-style:none;display:grid}.mk .sp-item{text-align:left;border:1px solid var(--mk-line);width:100%;color:var(--mk-text);background:#fff;border-radius:14px;gap:4px;padding:14px 16px;transition:border-color .2s,transform .2s,opacity .2s;display:grid}.mk .sp-item:hover{border-color:var(--mk-primary);transform:translateY(-1px)}.mk .sp-item.is-active{border-color:var(--mk-primary);box-shadow:0 0 0 2px #2095ae2e}.mk .sp-item__top{justify-content:space-between;align-items:flex-start;gap:8px;display:flex}.mk .sp-item b{color:var(--mk-navy);text-transform:none;font-size:16px;line-height:1.25}.mk .sp-muted{color:var(--mk-text);text-transform:none;margin:0;font-size:14px}.mk .sp-empty{padding:8px 4px}.mk .sp-card{border:1px solid var(--mk-line);background:#fff;border-radius:20px;padding:24px}.mk .sp-card h2{color:var(--mk-navy);text-transform:none;letter-spacing:normal;margin:0 0 6px;font-size:26px;line-height:1.15}.mk .sp-center{text-align:center;background:var(--mk-bg);padding:36px 24px}.mk .sp-center p{margin:0 0 16px}.mk .sp-skel{background:linear-gradient(90deg,#eef2f5,#f7f9fb,#eef2f5) 0 0/200% 100%;min-height:160px}.mk .sp-badge{color:var(--mk-primary-dark);text-transform:none;white-space:nowrap;background:#e6f2f6;border-radius:999px;flex:none;padding:2px 10px;font-size:12.5px;font-weight:700;line-height:1.5;display:inline-block}.mk .sp-badge.is-pending{color:#8a540a;background:#fdf1dc}.mk .sp-badge.is-resolved{color:#167a55;background:#e4f5ee}.mk .sp-badge.is-closed{color:#5a6478;background:#eceff3}.mk .sp-form{gap:16px;display:grid}.mk .sp-row{grid-template-columns:1fr 1fr;gap:14px;display:grid}.mk .sp-field{min-width:0}.mk .sp-field label{color:var(--mk-navy);text-transform:none;letter-spacing:.02em;margin-bottom:6px;font-size:14px;font-weight:700;display:block}.mk .sp-field label em{color:#7c85a0;font-style:normal;font-weight:500}.mk .sp-field :is(input,select,textarea),.mk .sp-reply textarea{border:1px solid var(--mk-line);width:100%;color:var(--mk-navy);font:inherit;text-transform:none;box-shadow:none;background:#fff;border-radius:12px;height:auto;padding:11px 14px;font-size:16px;line-height:1.4;display:block}.mk .sp-field select,.mk .sp-field input{height:46px}.mk .sp-field :is(input,select,textarea):focus,.mk .sp-reply textarea:focus{border-color:var(--mk-primary);outline:none;box-shadow:0 0 0 3px #2095ae33}.mk .sp-field.has-error :is(input,select,textarea){border-color:#c0334a}.mk .sp-error{color:#b42318;text-transform:none;margin:6px 0 0;font-size:14px}.mk .sp-actions{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;display:flex}.mk .sp-link{color:var(--mk-text);background:0 0;border:0;padding:0;font-size:14px;text-decoration:underline}.mk .sp-link:hover{color:var(--mk-primary)}.mk .sp-thread{gap:16px;display:grid}.mk .sp-back{color:var(--mk-primary-dark);background:0 0;border:0;justify-self:start;padding:0;font-weight:600;display:none}.mk .sp-thread__head{justify-content:space-between;align-items:flex-start;gap:12px;display:flex}.mk .sp-msgs{overscroll-behavior:contain;gap:12px;max-height:52vh;margin:0;padding:0;list-style:none;display:grid;overflow-y:auto}.mk .sp-msg{gap:4px;max-width:88%;display:grid}.mk .sp-msg.is-customer{justify-self:end}.mk .sp-msg.is-system{justify-self:center;max-width:100%}.mk .sp-msg__meta{color:#7c85a0;text-transform:none;margin:0;font-size:13px}.mk .sp-msg.is-customer .sp-msg__meta{text-align:right}.mk .sp-msg__meta b{color:var(--mk-navy)}.mk .sp-msg__body{background:var(--mk-bg);color:var(--mk-navy);white-space:pre-wrap;overflow-wrap:anywhere;text-transform:none;border-radius:14px;margin:0;padding:12px 16px;line-height:1.5}.mk .sp-msg.is-customer .sp-msg__body{background:#e6f2f6}.mk .sp-msg__sys{color:#7c85a0;text-align:center;text-transform:none;margin:0;font-size:13px}.mk .sp-reply{gap:12px;display:grid}.mk .sp-closed{background:var(--mk-bg);border-radius:14px;flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;padding:14px 16px;display:flex}.mk .sp-closed p{margin:0}.mk .sp-sr{clip:rect(0 0 0 0);white-space:nowrap;width:1px;height:1px;position:absolute;overflow:hidden}@media (max-width:860px){.mk .sp-layout{grid-template-columns:1fr}.mk .sp-layout.has-detail .sp-list,.mk .sp-layout:not(.has-detail) .sp-detail{display:none}.mk .sp-back{display:inline-block}.mk .sp-row{grid-template-columns:1fr}.mk .sp-msg{max-width:100%}.mk .sp-card{padding:18px}}@media (prefers-reduced-motion:reduce){html[data-honor-reduced-motion] .mk .sp-item{transition:none}}